Hate it!!!

sad moment in my life had happen ...why does it have to be me? God!!!!.....
oh well, I guest two can play that game......better watch out !!! Arrgghh, Stupid people are always like that....pretty ugly face....AAARRRRGGGHHHH

thank god!!!

I finally receive my group project assignment...what a relief!!! its hard when you lack of communication with your own member, the task given by our lecturer are even hard to do not to mention all your group member are not in the same course with you....how's that feel..
Anyways, thanks to the leader I manage to complete all the assingment....ngeh...sometimes I thought that the leader are also cannot be trusted at all ...like you only can trust him 60% or less...whatever

Creativity means....???

Well just update of my previous post...some people ask me creativiy means anything to me. Well I'm not an artsy person except for music but creativity is the bringing into being of something which did not exist before, either as a product, process and even thought. Well maybe....

My creativity I think I'll do better in music when it comes to creativity. Music is my soul, Ha can 'left home without it'. Okay, Being creative helps us to adapt and respond to a rapidly changing world. We don’t know the challenges that the children we work with will grow up to face, but we do know that for them to meet these challenges they will need to be creative and imaginative.


Well that just for now, had to catch up the bus or I'll miss it. Time to go back from work!!!

the world seem to be completely insane?

O.k, still alive....so somebody asking me about the world , well the world is a teeming mishmash of culture with a bewildering array of value and ideologies in engaged in their own version of good life..

People are generally not intersted in changing the metaphors through which they view the world, so real understanding between group with conflicting viewpoints is not achievable in short term. Well the good new's is, that O.K because isn't supposed to be saved on a global scale. It must be saved at the level of the individual.

Heritage of Sweden

The Swedish Emigrant Institute, a national research center, helps clients find living relatives and establish contact with them.

The Institute also arranges courses in genealogy and assists in the reading of old hand-written documents. The Institute has Europe's largest collection of emigration history and has a 13,000-sq. ft. space for exhibitions, library, archives and reading rooms.

The Institute’s collections cover the 1846–1930 period of Swedish overseas migration, during which time 1.2 million people left Sweden. The archives contain approximately 6,000 ft. of materials, the library has over 20,000 titles, and the comprehensive database and church record inventories contain literally millions of names, dates and places.

The House of Emigrants also contains exhibition halls with permanent and temporary displays.
Researchers are requested to get in touch well in advance, and give as many details as they can about their ancestors, to help the staff to prepare for a researcher´s visit.

New Chapter

Starting a new year in college.....don't really look forward to it but really hope for the best this Semester 4.
I know that there will be a lot of 'drama' again....as usual....Arghhh!!!

At some point, you just have to make a decision, ....boundaries don't keep people away ....they fence you in

Life is messy,that's how we're made. So, you can waste your time drawing lines or you can live your life crossing them....But remember this until your last breath.....there are some lines.....that are way too dangerous to cross..

the importances of customer Service

The Importance of Good Customer Care

The last person to buy from you is the most likely to buy again and soon. This I can testify to be true as we have many repeat sales from existing customers. A repeat customer does not happen by accident. A repeat customer is the result a relationship you have built up through excellent customer service. "Care for your customer and they will return...care for your merchandise and they won't." The point is...what are you doing to bring your customer back? When the new customer comes on board your service they will automatically receive a thank you email. The use of auto responders from this point onwards is critical in. getting your message in front of your customers. Not only to sell to them but to keep in contact with them. This is very important. Send them your messages with a contact email address, phone number or your mailing address if they wish to get in touch with you. You cannot afford not to do this because the next merchant will if you don't, and that's the merchant who will gain a loyal customer. Many times as a result of nothing more than a minor misunderstanding I have upgraded clients to a better deal at no extra cost. The clients love to see that you are not mainly after their money. And really you are not. Or at least you should not be. You are after a successful business that will supply your wealth over a period of time when you have worked at it, not before hand. Surveys suggest that service driven companies are able to charge up to 9% more for the goods and services they offer and grow twice as fast as the average. These are powerful incentives for becoming the best customer-service company in any industry. Equally, poor service has a cost penalty. It costs up to five times as much to go out and get a new customer as to retain those we have. According to research the average person who has a bad-service experience tells at least nine others about it and 13% of complaints relate their experience to more than 20 other people. In comparison, people who receive silent service only tell three or four others about it" Good customer care matters because keeping existing customers is easier than finding new ones, and satisfied customers will do a lot of our advertising for us. Most people consider doing business with a certain company because of a recommendation by a friend or acquaintance. Dissatisfied customers spread the bad news and undermine your business, which ultimately threatens everyone's jobs. So, Your objective must be to provide the highest standard of Customer Care possible and to always aim for excellence. A customer who feels good doing business with you and through you, the company is more than likely to stay with you and recommend you to others. People react to the way they are treated and act accordingly. With this in mind, think about why a customer is rude/angry/uncommunicative and ask yourself: � Am I getting the customer-reactions that I deserve? � Is my treatment of the customer at fault? � Why is the customer acting that way and what can I do to improve the situation. Giving first is essential to your growth so put the client first every time, even if it costs you more now. The value of getting the customer in the first place must never ever be overlooked. Always try to answer any questions from your customers as soon as possible, this will create a feeling of professionalism immediately with your clients, so remember first impressions do count.